Objective / Purpose

NA

About Us

NA

Roles & Responsibilities

Customer service executive is responsible for handling outbound customer’s
- Complete and correct information to be provided to customers query to ensure complete customer satisfaction. 
- Ensure 100% call documentation
- Excellent communication Skills (English & Hindi)
- Excellent narration & convincing skills & should be comfortable with handling irate customers politely..
- Achieve operational and quality related set performance benchmarks. 
- Effective and appropriate probing and listening skills that support effective telephone communication.
- Understanding of selecting the most appropriate way to communicate with different behavior types on the telephone
- Maintain, develop and manage effective customer relationship by rapport building to promote new products/services.
- Accurate information to be provided on every call along with 100% documentation.
- Should be comfortable working on Excel/MS office and Internal Application.

Educational Qualification

Any Graduate

Experience

8 to 10 Years

Competencies

Skills

Experience in responding to e-mails & speaking to customers over calls, Knowledge of  insurance process, Knowledge of  insurance products